Privacy policy

1. Introduction
This Privacy Policy describes how Snackerie USA Inc (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website (the “Site”) or otherwise communicate with us.
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include information that has been de-identified or aggregated.

By using the Site, you acknowledge that you have read and understand this Privacy Policy.

2. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:

Device & Usage Information
• IP address, browser type, and time zone
• Pages visited, navigation patterns, and session duration
• Cookies, pixels, and similar tracking technologies (see Section 7)

Order & Transaction Information
• Full name, billing address, and shipping address
• Email address and phone number
• Payment information (processed securely via third-party processors; we do not store full card numbers)
• Order history, returns, and exchanges

Account Information
• Username, password, and security questions
• Preferences, saved items, and wishlist

Communications
• Messages or inquiries you send via email or contact forms
• Customer service interactions

Marketing & SMS Consent Data
• Email marketing opt-in status and preferences
• SMS/text message opt-in consent, including the date, time, and method of consent (required under TCPA)
• Unsubscribe requests and suppression records

3. Sources of Personal Information
• Directly from you — when you create an account, place an order, subscribe, or contact us.
• Automatically through the Site — via cookies, pixels, and similar technologies when you browse.
• From service providers — payment processors, shipping providers, analytics, and error monitoring platforms.
• From third-party partners — advertising platforms such as Meta and Google that may share data about your interactions with our ads.

4. How We Use Your Information
• Process and fulfill orders, including payment, shipping, and returns.
• Communicate about orders, accounts, and customer service.
• Screen for fraud, detect security incidents, and protect against malicious activity.
• Improve our Site, products, and customer experience.
• Send promotional emails or SMS messages if you have opted in — you may opt out at any time.
• Comply with applicable laws, respond to legal requests, and enforce our policies.
• Create a personalized shopping experience based on past purchases.
• Monitor and diagnose technical errors via error tracking tools.

5. Sharing Your Information
We may share your personal information with the following categories of third parties:
• Payment processors — to securely process transactions.
• Shipping and logistics providers — to fulfill and deliver orders.
• Analytics providers — such as Shopify Analytics, to understand Site usage.
• Marketing and email platforms — such as Klaviyo, for email and SMS marketing (see Section 6).
• Advertising platforms — such as Meta and Google Ads, for targeted advertising.
• Review platforms — such as Junip, to collect and display product reviews.
• Subscription management — such as Subify, to manage recurring order subscriptions.
• Error monitoring — such as BugSnag, which collects device and error data to improve site reliability.
• Infrastructure providers — such as Cloudflare, which routes and protects Site traffic.
• Shopify — as our e-commerce platform provider (see Section 7).
• Affiliates and corporate group entities.
• Law enforcement or government agencies — when required by law.
• Successors — in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to data brokers.

6. Third-Party Service Providers
We currently use the following third-party tools and services on our Site. Each may independently collect or process personal information as described in their own privacy policies:

Shopify	E-commerce platform. Processes all order and storefront data. Privacy policy: shopify.com/legal/privacy
Klaviyo	Email and SMS marketing platform. Captures form submissions and onsite behavioral data for marketing purposes. Privacy policy: klaviyo.com/legal/privacy
Junip	Product review collection and display. May receive name, email, and purchase data. Privacy policy: junip.co/legal/privacy
Subify	Subscription management. Processes payment and order data for recurring purchases.
BugSnag	Error and crash monitoring. Collects device identifiers, browser data, and error logs. Privacy policy: bugsnag.com/legal/privacy-policy
Cloudflare	CDN and infrastructure security. Processes IP addresses and traffic metadata. Privacy policy: cloudflare.com/privacypolicy
Google Analytics / Ads	Site analytics and advertising. May set cookies and collect behavioral data. Privacy policy: policies.google.com/privacy
Meta Pixel	Advertising measurement and retargeting. May set cookies and collect behavioral data. Privacy policy: facebook.com/policy.php

If we add additional third-party tools in the future (such as TikTok Pixel, additional analytics, or other advertising platforms), this policy will be updated to reflect those additions.

7. Our Relationship with Shopify
The Site is hosted and powered by Shopify, Inc. Shopify collects and processes personal information about your access to and use of the Site in order to provide its services. Information you submit may be transmitted to and stored by Shopify in countries outside your residence.
Certain enhanced Shopify features may incorporate data from your interactions with our store and other Shopify merchants. In those cases, Shopify is independently responsible for that processing.
Learn more at: shopify.com/legal/privacy and privacy.shopify.com

8. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to improve your browsing experience, analyze Site usage, support personalized advertising, and measure marketing effectiveness. These may be placed by us or by third-party services including Google Analytics, Meta Pixel, Google Ads, and Klaviyo.

A cookie consent banner is displayed when you first visit the Site. Certain tracking technologies (including advertising pixels) will not be activated until you have provided consent where required by law.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect Site functionality.

California residents may opt out of the sharing of personal information for cross-context behavioral advertising by clicking the “Do Not Sell or Share My Personal Information” link in the footer of our website, or by contacting us at growth@snackerie.com.

9. Marketing Communications (Email & SMS)
We may send you promotional emails or SMS/text messages if you have opted in to receive them. Opting in is voluntary and is not a condition of purchase.

Email
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email. We may still send transactional messages related to your orders or account.

SMS / Text Messages
By opting in to SMS marketing, you consent to receive recurring automated promotional text messages from Snackerie USA Inc at the phone number provided. Message frequency may vary. Message and data rates may apply.

To opt out of SMS messages, reply STOP at any time. For help, reply HELP. Opting out will not affect your ability to make purchases or receive transactional messages.

We retain documented records of your SMS consent, including the date, time, and disclosure language presented at the time of opt-in, as required by the Telephone Consumer Protection Act (TCPA).

10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
• Order and transaction records — up to 7 years for accounting and legal compliance.
• Marketing data — until you unsubscribe or request deletion.
• SMS consent records — retained for a minimum of 4 years to support TCPA compliance.
• Fraud and risk data — up to 3 years.
• Account data — for as long as your account is active, or as required by law.
• Error and diagnostic logs (BugSnag) — up to 1 year.

11. Children’s Privacy
The Site is not intended for use by children under the age of 13, or under the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at growth@snackerie.com and we will promptly delete that information.

As of the date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.

12. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We recommend you do not share account credentials with anyone and use secure, private connections when accessing the Site.

13. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside. These countries may have different data protection laws.

If we transfer personal information from the European Economic Area (EEA) or the United Kingdom (UK) to a country without an adequacy decision, we will rely on the European Commission’s Standard Contractual Clauses or equivalent mechanisms approved by the relevant UK authority.

14. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law.

Rights Available to You
• Right to Access / Know — Request access to the personal information we hold about you.
• Right to Delete — Request deletion of your personal information.
• Right to Correct — Request correction of inaccurate information.
• Right to Portability — Receive a copy of your data in a portable format.
• Right to Opt Out of Sale or Sharing — Opt out of sharing for targeted advertising.
• Right to Limit Use of Sensitive Information — Where applicable, limit use of sensitive data.

Global Privacy Control (GPC)
If you visit our Site with the Global Privacy Control (GPC) signal enabled, we will treat this as a request to opt out of the sale or sharing of your personal information. Learn more at globalprivacycontrol.org.
We do not respond to other “Do Not Track” browser signals.

Authorized Agents
California residents may designate an authorized agent to submit privacy rights requests on their behalf. The agent must provide written proof of authorization, and we may require you to verify your identity directly.

Right to Appeal
If we decline to act on your request, you may appeal by emailing growth@snackerie.com with the subject line “Privacy Rights Appeal.” We will respond within the timeframe required by applicable law. If your appeal is denied, you may submit a complaint to your state attorney general or relevant data protection authority.

How to Exercise Your Rights
• Email us at growth@snackerie.com
• Click the “Do Not Sell or Share My Personal Information” link in our website footer
• Write to us at 109 Tanbark Trl, Wellington, FL 33414

We will respond to verified requests within 45 days, with a possible extension of an additional 45 days where permitted.

15. Florida Digital Bill of Rights
We are aware of the Florida Digital Bill of Rights (FDBR), which took effect on July 1, 2024. To the extent the FDBR applies to our business based on applicable revenue and data processing thresholds, we are committed to honoring the rights provided under that law. Florida residents may contact us at growth@snackerie.com to inquire about their rights.

16. Accessibility Statement
Snackerie USA Inc is committed to making our website accessible to users of all abilities. We strive to follow general accessibility best practices in our design and development, including structure, contrast, and usability.

We recognize that achieving full compliance with WCAG 2.1 Level AA is an ongoing process. If you experience barriers when accessing our Site, please contact us at growth@snackerie.com or call us at the address below, and we will make reasonable efforts to accommodate your needs or provide the information in an alternative format.

We are actively working to improve the accessibility of our Site over time.

17. Third-Party Links & Services
The Site may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

18. Complaints
If you have concerns about how we handle your personal information and are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
• EEA users: your local supervisory authority
• UK users: the Information Commissioner’s Office (ICO) at ico.org.uk
• U.S. users: certain state attorneys general offices accept privacy-related complaints

Please contact us first at growth@snackerie.com so we can attempt to resolve your concern.

19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date and, where required by law, provide additional notice.
We encourage you to review this Privacy Policy periodically.

20. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Email: growth@snackerie.com